Senior Principal, Oliver Wyman
Jimmy Samartzis is a Senior Principal with the global strategy and management consulting firm of Oliver Wyman. He focuses his practice in the transportation, travel, and hospitality industries advising CEOs and senior executive teams on strategy, customer experience and loyalty, and operations transformation.
As a former Fortune 100 senior executive with United Airlines, Jimmy has served as a strategic innovator and change agent with success in creating growth, reducing complexity and cost, improving competitive positioning, and driving consistency and quality execution. Jimmy’s senior executive roles as chief experience officer, global operations executive, and general manager of business units with multi-billion dollar P&L responsibility give Jimmy a unique enterprise perspective.
Throughout his 10 years with United Airlines, Jimmy led many of the airline’s most visible accomplishments including the launch of its new business class Polaris, the transformation of its lounges, the overhaul of its onboard dining as well as the airline catering business and operations, establishing a renewable energy industry for aviation, reducing global CO2 emissions, initiating its focus on and commitments to corporate responsibility, and embedding a customer- and hospitality-centric service culture across the airline’s employees and partners.
Earlier in his career, Jimmy was a leader in the Strategy and Transformation practice at Booz Allen Hamilton, a global management consulting firm where he spent seven years and developed a robust practice providing strategy, analytics, organizational development, process improvement, and transformation services to a diverse client base in health, aerospace and defense, and national security. Jimmy also worked for General Dynamics (formerly SRA International), The White House, and the Mayor of Chicago.
Jimmy currently serves on the Board of Directors for the Fermi National Accelerator Laboratory, the global leader in high-energy particle physics. He has held various industry and board leadership roles in aviation, travel and hospitality, and sustainability. Additionally, Jimmy actively serves on the boards of nonprofit organizations focused on youth development including Urban Initiatives and Junior Achievement.
Jimmy earned his M.B.A. from the Saïd Business School at the University of Oxford, a M.A. from John Hopkins University, and an A.B. from the University of Chicago.